Page - Cloud-Based Phone Solutions
The Ultimate Phone Solution for Your Business
In every sector of the market, businesses need to have a strong ability to communicate – no matter what. But they also must be efficient in order to keep up with competitors.
Our Hosted Phone solution offers top-tier communication, both inside and outside of your team, with a speed-of-sound efficiency in your work place. Here are some of the key features that can supercharge your business.
Time-Saving Features
Time is the most valuable currency, so let’s find out how we can help to give you more!
Voicemail Transcription
Listening to voicemails is time-consuming, slow and inefficient, but most people just take it as a fact of life. Voicemail Transcription changes all of that! You no longer need to spend so much time listening to messages because United Cloud turns them into text and sends them to your email. It’s a massive time-saver.
But speech-to-text transcription technology isn’t perfect, and sounds such as howling wind, or talking in the background can interfere, so we always include an audio attachment of the actual message in every email – just in case you need to refer to it.
Auto-Attendant
Known as the 'virtual receptionist', Auto-Attendant automatically answers calls – it can actually answer an unlimited number of calls coming in to your number at the same time. It ensures that no caller ever hears a busy tone – and it plays a customizable message to every caller, so you can greet them warmly and inform them of hours, promotions, or anything else you’d like to share.
Auto-Attendant also redirects calls to their desired extension (press 1 for sales, etc) and places them in a call queue if the line is busy. It handles the tedious work, so your team can get to the important stuff!
Call Recording
Call Recording has a multitude of uses, from quality control to training and everything in between. Use it to evaluate your team’s customer service skills and work on weaknesses. Or you can use outstanding examples of customer service as training for new recruits to model after. It’s also good for building rapport with individual customers – for example, by going over the recording, you can take notes of personal details that they mention. And if the caller mentions that they like a certain coffee place, you can give them a gift card to that specific place for their birthday as a promotion, rather than giving them a generic gift card.
United Cloud is also introducing Call Sentiment Analysis, a feature that helps identify areas for improvement and can also identify calls for review, where a key phrase is included on the call – (i.e. “cancel my subscription”)
Presence
With this feature, you’ll never have to try calling a bunch of people before finding someone who’s actually available. Presence lets you see who’s busy just by looking at your screen. If you’re in need of an extra set of hands, you can check and see who’s free to call. It’s an especially useful feature for remote workers.
We at TechPoint are helping our loyal clients increase employee productivity by adding a state-of-the-art Unified Communications VoIP Solution, enhancing collaboration and increasing employee efficiency.
Our United Cloud Hosted Phone solution offers some key features that can supercharge your business:
- Enable your team to work remotely from anywhere (hybrid)
- Train employees more efficiently with sentiment analysis
- Monitor key performance metrics with automated reports
- Boost company performance through detailed analytics
- Integrate and improve collaboration with MS Teams
- … and more
Let us help you improve your client experience, call us at 888 801-1777 or email sales@tech-point.ca to learn how we can help enable your business for success in 2022.
Endless Phone Options
Our system is versatile and we offer all the options you’ll need to make phone calls in the way that best suits your business.
VoIP phone support
We offer support for most well-known SIP phones, and we’re always expanding our offering with new technology. From Yealink, SNOM, Cisco, Poly, and our own OEM branded phones, we support phones from all the largest suppliers.
And since they operate over the internet, there’s no need to add an extra phone line setup within your office – you can use your existing wired or wireless internet setup.
WebRTC – the browser-based phone
Rather than requiring hardware to run, WebRTC operates over your browser. You can make calls from any browser without any physical setup – so long as you have a microphone and speakers.
Mobile integration
With our softphone app, you can use your personal cell phone as an office phone – but without sharing any of your personal info! Everything is contained within the app, so you get all the functionality of an office phone while maintaining your privacy.
Make calls on the go, from your home, or anywhere else.
Easy Team Communication
It’s always good to have options that will suit a variety of needs.
Video Conferencing
Video Conferencing is a popular communication method in social settings, but it has just as much of a place in business. Our video conferencing tool sports a breakout room feature for easy setup of smaller discussions mid-meeting – and the rooms can be combined back into the main meeting at any time. You’re given the option for a permanent room link – so you can join at any time, rather than creating a new room and sharing the link every time you need to meet.
Better Communication with Customers
Having effective relations is just as important with customers as with your team.
SMS
Many customers would rather receive a text message than a phone call – it’s quick and easy, and the customer is guaranteed to see it, even if they’re not using the phone when they get the message. You can send SMS messages from your company’s phone number – and send them from any device – computer, phone, anywhere. It’s especially useful for features like curbside pickup or delivery, since it’s just a quick notification.
CRM integration
When you’re on the phone with a customer, pulling up their information from your CRM system can take time and interrupt the flow of your call.
With CRM integration, your customer’s info is pulled up on your computer screen as soon as the call connects, saving you precious time. With the number of calls made in a day, your saved time will add up quickly. You can also dial any phone number within your CRM with a single click of the mouse.
The Ultimate Solution for Any Type of Business
Regardless of what type of business you run, a cloud phone system will be an immeasurable boost to your success. Are you ready to elevate your business to new heights?
