The Ultimate Business Cloud Phone Solution
Our Cloud Hosted Phone solution offers top-tier communication, both inside and outside of your team, with a speed-of-sound efficiency in your work place. Here are some of the key features that can supercharge your business.
Here’s a list of the main features with an brief outline of the United Cloud Hosted VoIP Business Phone System:
Time-Saving Features
Voicemail Transcription
Listening to voicemails is time-consuming, slow and inefficient. Voicemail Transcription turns voicemail messages into text and sends them to your email.
Auto-Attendant
Auto-Attendant automatically answers calls – it can actually answer an unlimited number of calls coming in to your number at the same time. It ensures that no caller ever hears a busy tone – and it plays a customizable message to every caller, so you can greet them warmly and inform them of hours, promotions, or anything else you’d like to share.
Call Recording
Call Recording has a range of uses, from quality control to training and everything in between. Use it to evaluate your team’s customer service skills and work on weaknesses. Or you can use outstanding examples of customer service as training for new recruits to model after. It’s also good for building rapport with individual customers – for example, by going over the recording, you can take notes of personal details that they mention.
Presence
With this feature, you’ll never have to try calling a bunch of people before finding someone who’s actually available. Presence lets you see who’s busy just by looking at your screen. If you’re in need of an extra set of hands, you can check and see who’s free to call.
Hosted VoIP from United Cloud
At TechPoint, we are helping clients increase employee productivity by adding a state-of-the-art Unified Communications VoIP Solution, enhancing collaboration and increasing employee efficiency.
Our United Cloud Hosted Phone solution offers some key features that can supercharge your business:
- Enable your team to work remotely from anywhere (hybrid)
- Train employees more efficiently with sentiment analysis
- Monitor key performance metrics with automated reports
- Boost company performance through detailed analytics
- Integrate and improve collaboration with MS Teams
Endless Phone Options
VoIP phone support
We offer support for most well-known SIP phones, and we’re always expanding our offering with new technology. From Yealink, SNOM, Cisco, Poly, and our own OEM branded phones, we support phones from all the largest suppliers.
WebRTC – the browser-based phone
Rather than requiring hardware to run, WebRTC operates over your browser. You can make calls from any browser without any physical setup – so long as you have a microphone and speakers.
Mobile integration
With our softphone app, you can use your personal cell phone as an office phone – but without sharing any of your personal info! Everything is contained within the app, so you get all the functionality of an office phone while maintaining your privacy.
Easy Team Communication
Video Conferencing
Video Conferencing is a popular communication method in social settings, but it has just as much of a place in business. Our video conferencing tool sports a breakout room feature for easy setup of smaller discussions mid-meeting – and the rooms can be combined back into the main meeting at any time.
Better Communication with Customers
SMS
Many customers would rather receive a text message than a phone call – it’s quick and easy, and the customer is guaranteed to see it, even if they’re not using the phone when they get the message. You can send SMS messages from your company’s phone number – and send them from any device – computer, phone, anywhere. It’s especially useful for features like curbside pickup or delivery, since it’s just a quick notification.
CRM integration
When you’re on the phone with a customer, pulling up their information from your CRM system can take time and interrupt the flow of your call. With CRM integration, your customer’s info is pulled up on your computer screen as soon as the call connects, saving you precious time. With the number of calls made in a day, your saved time will add up quickly. You can also dial any phone number within your CRM with a single click of the mouse.
The Ultimate Cloud Business Solution
Regardless of business type, a cloud phone system can be a huge boost for your success. Are you ready to elevate your business to new heights?
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Let us help you improve your client experience, call us at 888 801-1777 or email sales@tech-point.ca to learn how we can help enable your business for success in 2022.